Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
living elenae respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our services or visit our website. We comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.
Information We Collect
Contact Information
Name, email address, phone number, and postal address when you submit inquiries or engage our services.
Usage Data
IP address, browser type, device information, pages visited, and time spent on our website for analytics purposes.
Communication Data
Messages and information exchanged through contact forms, email, or phone conversations regarding design projects.
Cookie Data
Preferences and session information stored through cookies. See our Cookie Policy for details.
How We Use Your Information
We process your personal data for the following purposes:
- • Providing design consultation and interior design services
- • Responding to inquiries and communicating about projects
- • Sending service updates and project-related information
- • Improving website functionality and user experience
- • Analyzing website traffic and visitor patterns
- • Complying with legal obligations and tax requirements
- • Sending marketing communications (with your consent)
Legal Basis for Processing
We process your data based on:
Consent: For marketing communications and optional cookies
Contract: To provide requested design services and consultations
Legitimate Interest: For business operations and service improvement
Legal Obligation: For tax, accounting, and regulatory compliance
Data Retention
We retain your personal data for the following periods:
- • Contact form submissions: 3 years from submission date
- • Service records and project documentation: 5 years after project completion
- • Financial records: 7 years (required by Singapore tax law)
- • Marketing data: Until consent is withdrawn or data no longer needed
- • Website analytics: 26 months
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- • Encrypted data transmission (SSL/TLS)
- • Secure server hosting with regular security updates
- • Access controls limiting data access to authorized personnel only
- • Regular security audits and vulnerability assessments
- • Staff training on data protection and privacy practices
- • Breach notification procedures (within 72 hours of discovery)
Data Sharing
We do not sell your personal data. We may share your information with:
- • Service providers (hosting, email, analytics) under strict confidentiality agreements
- • Material suppliers and contractors when necessary for service delivery
- • Legal authorities when required by law or to protect our rights
- • Professional advisors (lawyers, accountants) under confidentiality obligations
Your Rights
Under the PDPA and GDPR, you have the right to:
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
International Data Transfers
Your data is primarily stored on servers in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision. Significant changes will be communicated through our website or email.
Contact Information
For questions about this privacy policy or to exercise your rights, please contact:
Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore or your local data protection authority.